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Terms of Service

Novi Most LLC business software subscription terms · Version 2026-10-01

Document version 2026-10-01 · Novi Most LLC · Texas, United States

These Terms of Service (Terms) govern access to novimost.app and the Novi Most web application provided by Novi Most LLC, a Texas limited liability company based in Houston, Texas (Novi Most, we, us, or our), to the subscribing business identified in a signed Order Form (Customer, you, or your). The Service is offered for business use by adults 18 or older.

For a signed customer subscription, these Terms become binding when both parties sign the Order Form, and the Agreement consists of that Order Form and the exact version-numbered attachments it incorporates. A public website, marketing page, or subsequently edited policy does not retroactively change a signed Order Form or its incorporated versions. A later amendment requires a writing signed by both parties unless the Agreement expressly provides otherwise. For an account used without a signed Order Form, the public default terms apply only to the extent presented and accepted through an appropriate acceptance process; no clickwrap, checkout, or in-app signature is represented by this offline packet.

The Agreement includes the Privacy Policy, Data Processing Addendum (DPA), Acceptable Use Policy (AUP), SMS Messaging Terms, Subprocessors list, and Security Overview, each version 2026-10-01. The DPA controls only as to the parties' processing commitments for Customer Personal Data, and does not create unlimited liability or displace the liability limits except to the extent law prohibits. The signed Order Form controls commercial fields, including price, billing start, and any clearly stated negotiated terms; these Terms control other conflicts. A specific signed amendment controls only the provision it expressly amends.

These documents are business contract drafts for review, not legal advice. Each party should consult qualified counsel before signing, particularly about arbitration, liability, privacy, taxes, and Texas-specific rules.

Novi Most provides software intended to help roofing businesses enter or upload measurements, configure rates, prepare and review estimates, create branded estimate PDFs, and, where enabled, send estimates by email or text at a User's choice. Available features may change. The Service is software only. Novi Most is not a party to Customer's arrangements with homeowners, property owners, insurers, suppliers, or contractors; does not perform or guarantee roofing work; is not an insurer, adjuster, lender, payment intermediary, or contractor; and does not currently receive, hold, or transfer payments between Customer and its clients.

During the paid subscription term, subject to the Agreement, Customer may permit its authorized Users to access and use the Service for Customer's internal business. Customer may not resell, sublicense, or provide access to unaffiliated businesses. No affiliate receives rights unless it signs a separate order. No support response time, professional service, service level, uptime, result, or particular feature is promised unless expressly written in the signed Order Form.

Customer's administrator(s) may invite and manage team members and assign available roles. Customer is responsible for its Users, their actions, permissions, account details, credentials, and compliance with the Agreement. Customer must provide accurate current information, use individual credentials, protect passwords, and promptly notify admin@novimost.app of suspected unauthorized access. Novi Most may reasonably limit or suspend access to address a security risk or comply with law.

The fees, billing start, billing method, setup charge, and any trial for a signed Customer are those completed in its signed Order Form. A 30-day trial is a proposed default only if the Order Form confirms it. No reminder email, automated trial notice, or automatic charge is promised by this Agreement. A trial converts to paid subscription only if the Order Form clearly states that conversion and Customer separately authorized the applicable payment method and charge. If the Order Form does not complete or resolve price, trial, and billing start, the proposed Order Form is not ready to authorize a charge.

Unless the signed Order Form states otherwise, a paid subscription is billed monthly, renews monthly, and continues until canceled. There is no annual lock-in. Customer may cancel at any time by emailing admin@novimost.app. Cancellation takes effect at the end of the current trial or paid monthly period, and no subsequent recurring payment is due.

Fees exclude taxes. Customer is responsible for taxes applicable to its subscription, excluding taxes on Novi Most's net income. A card transaction occurs only to the extent separately authorized through Stripe. Stripe processes card information under its own terms; Novi Most does not receive full card numbers through its Service. Customer may be invoiced instead if the Order Form selects invoicing. Any discrepancy between a written signed price and a checkout or public display must be resolved and confirmed in writing before charging; the signed Order Form governs the subscription price.

If payment is overdue, Novi Most may give notice and reasonably suspend access if nonpayment continues. Customer remains responsible for undisputed amounts due for service already provided. Novi Most will not impose a new price on an active signed Order Form without the signed amendment required by this Agreement.

Customer may cancel as described above. Except where law requires otherwise or the Order Form says otherwise, fees already paid are non-refundable and no partial-month credit is due. Contact admin@novimost.app within 60 days after a charge believed to be mistaken so Novi Most can review it. If Novi Most terminates for convenience rather than Customer breach, it will refund prepaid fees for the period after termination.

For up to 30 days after the subscription ends, Customer may request an export of Customer Data by emailing admin@novimost.app. Novi Most will make a reasonable effort to provide an export in a commonly usable format within that period, but does not promise an automated export feature. Customer is responsible for preserving its own required business records. Deletion and backup handling are described in the DPA and Privacy Policy; they do not promise immediate purge of all copies or backups.

As between the parties, Customer retains its rights in information its Users submit, including company settings, rate sheets, measurements, reports, estimates, End Client details, and files (Customer Data). Customer grants Novi Most a limited, non-exclusive right to host, copy, transmit, display, and otherwise process Customer Data only as reasonably needed to provide, secure, maintain, troubleshoot, and support the Service, follow Customer's documented instructions, and comply with law. The license ends when the relevant data is deleted, subject to lawful retention and ordinary backup overwrite schedules.

Novi Most will not sell or rent Customer Data or use it for targeted advertising, advertising to End Clients, or marketing to third parties. Novi Most will not use Customer Data to train or improve a general-purpose or third-party artificial intelligence model unless Customer gives separate, specific written opt-in consent. No external AI service is used to parse roof reports in the current workflow described in this Agreement. Novi Most may use aggregated or de-identified information only where it does not reasonably identify Customer, a User, End Client, or property.

Each party will protect the other party's non-public business information using reasonable care and use it only to perform or exercise rights under the Agreement. This obligation does not cover information that becomes public without breach, was already known without duty, is independently developed, or is lawfully received without restriction. A party may disclose information when required by law, and, when legally permitted, will give advance notice and reasonably cooperate with efforts to limit disclosure. Novi Most may give limited access to personnel and service providers who need it to operate or support the Service and are subject to appropriate confidentiality duties.

Customer remains responsible for the data it submits, its lawful collection and use, and maintaining copies of records it must retain. Logos and other branding submitted for estimate generation may be displayed in materials Customer creates and shares. Customer should not upload highly sensitive information that the Service is not designed to process.

Customer must review each measurement, calculation, estimate, invoice, price, quantity, tax, fee, scope description, disclosure, and message before approval or use. Customer is solely responsible for the final document and its dealings and contracts with End Clients. Measurement reports supplied by third parties or uploaded by Customer may be incomplete, inaccurate, outdated, or misread by software. Configurable rate and tax fields do not verify legal compliance.

Customer is responsible for applicable contractor licensing, permits, consumer and home solicitation requirements, liens, warranties, insurance-funded work, deductible rules, required contract disclosures, and taxes. In Texas, among other requirements, Customer must not waive, absorb, rebate, or help a policyholder avoid paying a required insurance deductible and must include legally required disclosures in relevant contracts. Customer must not use the Service to create false or inflated insurance estimates or represent itself as a licensed public adjuster when it is not.

Customer must have the rights, notices, and consents needed to submit End Client information and contact those people. Customer must use the information only for the relevant business relationship and comply with applicable privacy, consumer, email, text, and telemarketing laws. Customer will ensure its Users follow the AUP and SMS Messaging Terms.

Messages are sent on Customer's behalf only when a User chooses to send them. Customer determines whether, when, and to whom a message is sent and is responsible for its legal basis, content, sender identity, and recipient consent. Customer must obtain and retain required consent before texting, send only transactional communications about a requested job, estimate, or service, identify the Customer, comply with opt-outs, and follow the TCPA, CAN-SPAM Act, applicable Texas laws, carrier rules, AUP, and SMS Messaging Terms. Marketing or promotional texts are prohibited through the Service. Novi Most may suspend messaging where a provider, carrier, complaint, or reasonable risk indicates misuse. Delivery is not guaranteed.

Customer and its Users must comply with the AUP. They may not use the Service unlawfully, fraudulently, to mislead a homeowner or insurer, to send prohibited messages, to submit data they have no right to use, to access another company's data, or to interfere with, probe, scrape, reverse engineer, or compromise the Service except where applicable law does not permit that restriction.

The Service depends on hosting, database and object storage, billing, email, optional text delivery, analytics, and content-delivery providers described in the Privacy Policy and Subprocessors list. Their own terms may apply. Novi Most is not responsible for services independently provided by third parties, reports or content supplied by Customer or others, or carrier delivery. Features designated beta, preview, or early access may be changed or withdrawn and are provided without a reliability commitment.

Novi Most and its licensors retain all rights in the Service, its software, design, documentation, and brand, excluding Customer Data and Customer's own materials. Subject to the Agreement and payment of applicable fees, Customer receives a limited, non-exclusive, non-transferable right during the subscription to access and use the Service for its internal business. Customer may send suggestions voluntarily; Novi Most may use feedback without restriction or payment, excluding Customer Confidential Information.

Customer may cancel as stated in Section 3. Novi Most may suspend or limit access when reasonably necessary because of material breach, overdue payment, a credible security or safety risk, or a legal, carrier, or provider requirement. Where reasonable and lawful, Novi Most will give notice and an opportunity to address a curable problem. Novi Most may terminate this Agreement on 30 days' written notice for convenience, or sooner for material breach that remains uncured after reasonable notice, repeated serious misuse, or legal requirement. If Novi Most terminates for convenience, it will refund prepaid fees for the unused period. Following termination, Customer's right to use the Service ends, subject to the export window and deletion process described above and in the DPA.

THE SERVICE AND ALL MEASUREMENTS, CALCULATIONS, ESTIMATES, AND OTHER OUTPUTS ARE PROVIDED AS IS AND AS AVAILABLE. TO THE FULLEST EXTENT PERMITTED BY LAW, NOVI MOST DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NOVI MOST DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NEVER BE LOST OR ACCESSIBLE TO AN UNAUTHORIZED PERSON, THAT MESSAGES WILL BE DELIVERED, OR THAT MEASUREMENTS, QUANTITIES, PRICES, TAXES, OR ESTIMATES WILL BE ACCURATE, COMPLETE, OR LEGALLY COMPLIANT. CUSTOMER MUST REVIEW OUTPUTS BEFORE RELYING ON OR SENDING THEM. NO WARRANTY IS MADE ABOUT ROOFING WORK OR CUSTOMER'S DEALINGS WITH END CLIENTS. THIS DISCLAIMER DOES NOT DISCLAIM OR WAIVE NOVI MOST'S EXPRESS CONFIDENTIALITY, CUSTOMER DATA USE RESTRICTIONS, OR REASONABLE SAFEGUARDS OBLIGATIONS UNDER THE AGREEMENT, OR ANY RIGHT OR OBLIGATION THAT CANNOT LAWFULLY BE DISCLAIMED.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, JOBS, BIDS, DATA, OR GOODWILL, ARISING OUT OF THE AGREEMENT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE. TO THE FULLEST EXTENT PERMITTED BY LAW, NOVI MOST'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR AGREEMENT WILL NOT EXCEED THE GREATER OF US$100 OR THE FEES CUSTOMER PAID FOR THE AFFECTED SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS CAP APPLIES TO ORDINARY SOFTWARE INCIDENTS, INCLUDING SERVICE INTERRUPTION, ERROR, DATA LOSS, OR UNAUTHORIZED ACCESS, TO THE EXTENT LAWFUL.

  • Nothing in the Agreement excludes or limits liability to the extent it cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, gross negligence, or statutory privacy rights where such limitation is nonwaivable. Nothing waives a right or remedy that applicable law makes nonwaivable. The parties intend the stated cap and damages waiver to apply only to the maximum extent enforceable, not to defeat mandatory statutory rights.
  • The liability limits govern remedies and apply regardless of legal theory and even if a remedy fails of its essential purpose, only to the extent permitted by law. They do not cancel or excuse the parties' express confidentiality, Customer Data use restrictions, or reasonable safeguards obligations; they limit remedies for breach of those duties only to the extent lawful. The DPA is subject to this same limitation and does not create unlimited liability. No individual owner, member, manager, employee, or signatory gives a personal guarantee or assumes personal contractual liability by signing for a party.

Customer will indemnify and defend Novi Most against a third-party claim, and pay a settlement approved by Customer or a final court award, only to the extent the claim arises from Customer's unlawful Customer Data collection or use, Customer's or its User's unlawful message or fraud, Customer's roofing work or contract, or Customer's material breach of the AUP. Novi Most will give prompt notice and reasonable cooperation at Customer's expense; Customer may control the defense with counsel reasonably acceptable to Novi Most. Customer may not settle in a way that admits fault by, imposes a non-monetary obligation on, or requires payment from Novi Most without Novi Most's written consent, not unreasonably withheld. This section does not require Customer to indemnify Novi Most for Novi Most's own unlawful conduct, negligence, or breach, and does not expand liability beyond applicable limits.

Customer's contracts, work, estimates, invoices, taxes, communications, and payment arrangements with its End Clients and other business counterparties are between Customer and those parties. Novi Most is not a party to those transactions and has no responsibility for their performance. This allocation does not release Novi Most from its own obligations under the Agreement or waive nonwaivable rights.

Before filing a claim, the claimant will send a written description of the dispute to the other party, including Novi Most notices to admin@novimost.app, and the parties will attempt in good faith to resolve it for 60 days.

If the dispute is not resolved, it will be resolved by individual binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules before one arbitrator in Harris County, Texas, or by video. The Federal Arbitration Act governs this arbitration provision. The arbitrator may decide disputes about the scope and enforceability of this section, except where law assigns that question to a court. Judgment on the award may be entered in a court with jurisdiction.

Claims must be brought individually and not as a class, collective, or representative proceeding; the arbitrator may not combine different customers' claims, and each party waives jury trial to the extent permitted by law. Either party may bring an individual small-claims case, seek temporary or injunctive court relief against misuse of intellectual property or confidential information, or sue to collect undisputed unpaid fees. If the class waiver is unenforceable for a particular claim, that claim will proceed in court, not arbitration. Nothing in this section waives nonwaivable statutory rights.

Customer may opt out of arbitration by emailing admin@novimost.app within 30 days after the Customer first accepts these Terms. The email must identify Customer and clearly state that Customer opts out. If Customer opts out, the arbitration provision will not apply and Section 17 governs permitted court proceedings.

Texas law governs the Agreement without regard to conflict-of-law rules, except to the extent federal law governs arbitration. For proceedings permitted in court under the Agreement, the parties consent to state or federal courts located in Harris County, Texas, subject to any nonwaivable jurisdictional rights.

The Agreement is the complete agreement about the Service and supersedes prior discussions on that subject. Amendments must be in writing signed by both parties, except the arbitration opt-out and notices expressly provided in the Agreement. Neither party may assign the Agreement without the other's consent, except either party may assign it as part of a merger, reorganization, or sale of substantially all relevant assets, provided the successor assumes the Agreement. The parties are independent contractors. If a provision is unenforceable, the rest remains effective; failure to enforce is not waiver. Neither party is responsible for delay caused by events beyond reasonable control, such as severe weather, power or network interruption, carrier or provider failure, or government action, but payment obligations already due remain due.

Novi Most may change Service features. It will use reasonable efforts to give at least 30 days' notice before discontinuing a material paid feature or ending the Service. For signed Orders, material changes to incorporated legal terms do not amend the signed packet without a signed amendment; changes may govern future orders and prospective use after notice where law permits, but do not retroactively change the signed commercial terms or disputes already noticed. Notices to Novi Most go to admin@novimost.app. Customer notices go to the account or billing email in its Order Form, as updated by notice.

Novi Most LLC, Houston, Texas, United States. Legal and contract notices: admin@novimost.app.

Questions about this document? Contact admin@novimost.app.